International Delivery

*Please note there may be delivery delays on international parcels due to restrictions on movement or reduced workforce’s within Europe.

We currently ship to selected international countries.  If your country is not listed at checkout please contact us to confirm if we can ship to you.

All International orders will be posted out by Royal Mail International Signed For and costs £18.

For items in stock please allow 10 – 15 working days for delivery.

A signature will be required upon delivery. Please note that customers are responsible for all duties and customs charges.

Returns

We do hope you will be delighted with your order but if you need to return please find details below:

You are entitled to return your cancel and return your order for a refund or an exchange within 14 days – as long as they have not been worn or damaged and have the tags attached, and they are returned to us within 14 working days of receipt, and with the original packaging. Unfortunately we are unable to accept returns for any items where the tag has been removed or that have been worn or damaged.

For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us. We will not exchange or refund goods that have been worn, do not have their original packaging or show signs of abuse. In these cases, the goods will be returned to the buyer at their own cost.

Please note that due to hygiene reasons we cannot accept exchanges or order refunds on earrings. 

Made to Order/Special Commissions

As made to order pieces are handmade to order we do not accept returns on these unless they are faulty.

Please send your returned items to:

Poppy Silk, 134 Forbeshill, Forres, IV36 1JL Scotland UK

When returning items we recommend all returns are sent Royal Mail Special Delivery and you obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Refund amounts will be issued via PayPal or Stripe using the same details used when placing your original order.